Refunds are available to those customers who have demonstrated by proof of purchase information that they have purchased a product or a service from us. If you have such a receipt, please follow the instructions in Step 2.
If you do not have your receipt, or if you have never received one, you will need to estimate your date of purchase, purchase price, and other information as indicated in Step 2.
Purchases from affiliates: If you wish to make a return from one of our many affiliates, you will need to contact them directly and follow their refund guidelines. We are not responsible for affiliates selling our products and their refunds.
Step 2. E-mail us your Proof of Purchase
To claim your refund, please contact us and we will tell you how to forward your e-mail confirmation (receipt) to us.
For each purchase on our web site you should have received an e-mail confirmation of your purchase. Among other things, this e-mail identifies:
- Source of purchase
- Customer Number, Order Number, or Reference Number
- Date of Purchase
- Price paid
If you are unable to locate your e-mail receipt, you must give us your contact information and other details so that we can locate your order. The information you send must include the following: your full name, estimated date of purchase, purchase price, and reason for returning the database. The date of purchase must be within 30 days prior to your e-mail.
Step 3. Wait for Confirmation
We will send you an e-mail that notifies you of your eligibility for a refund based on the proof of purchase you provide to us. If your request for a refund is confirmed, a credit will be made to your account within 1 to 3 business days following confirmation of eligibility.
Step 4. Confirm Refund Receipt
After we refund your money, you need to E-MAIL us a signed attestation that you:
1. Have destroyed ALL the materials, any electronic files or print-outs of the files in full or in part, and deleted any and all quotes or ideas derived from the product from any other publication, form, method, system or filed document you may have.
2. Have not given, sold, rented or lent any copies or any part of the information in any shape or form to third parties.
3. Have no other claims after we refund your purchase price.
THIS FORM MUST BE E-MAILED TO US. PLEASE COMPLETE ALL FIELDS AND SIGN. IF YOU CANNOT PRINT THIS PAGE OUT PROPERLY PLEASE NOTIFY US.
Keep in mind that it is a criminal offence to cancel a payment for goods already received. Do NOT cancel your credit card - we will refund you.
|Letter of Intellectual Property Acknowledgment and Destruction|
|This AGREEMENT is made between «Database Agency» and the Customer as named below.|
(please see order acknowledgment e-mail – we must have this number to find your order on our system)
The Customer, by completing and signing this document confirms that the Database Product was ordered and received by the Customer on ________________________________ personally (according to the name indicated below) and agrees to "destroy" or return any copy of the aforementioned Product received under the above Order Number in case refund is issued.
If so, «Database Agency» agrees to refund to the Customer only the purchase price of the product upon confirmation by completion of this document by the Customer and the return of an original signed copy.
Please print the above request form, fill in all required information, sign it, scan it, save it as a .jpg file, and send it via e-mail to: